At Shah Autos & Transport Ltd, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return guidelines below.

1. Return Eligibility

You may request a return or exchange if:

• The item is damaged or defective

• You received the wrong product

• The product is unused, unopened, and in original packaging

• The request is made within 7 days of delivery

Certain products cannot be returned, including:

• Electrical parts (if opened)

• Items damaged due to incorrect installation

• Clearance or discounted items (non-refundable unless faulty)

2. Refund Process

Once your return is approved:

• Refunds will be issued to your original payment method

• Processing time: 5–10 business days

• Refund amount will exclude delivery or service charges

3. Exchange Policy

If you received a wrong or defective item:

• We will send a replacement at no extra cost

• The original product must be returned in unused condition

4. Non-Returnable Items

• Electrical components that have been installed

• Used or damaged products

• Items without original packaging

• Custom orders

5. Shipping Costs

• Return shipping charges are the customer’s responsibility

• If the mistake is from our side (wrong/damaged item), we cover the cost

6. How to Request a Refund

Please contact us with your order number:

info@shahautosltd.shop

We will guide you through the return process.